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Driver Service Terms of Service

Article 1 (General Provisions)

  1. The Driver Service (hereinafter referred to as the "Service") Terms of Use (hereinafter referred to as the "Terms") are established between Maruwa Relo Agency, S.A. de C.V. (hereinafter referred to as the "Service Provider") who provides the Service and the customers (hereinafter referred to as the "Customers") who use the Service through the Service Provider.

  2. By confirming a reservation for the Service through this website, telephone, messaging app, or other means, it shall be deemed that the Customers have agreed to these Terms.

  3. These Terms shall apply to the Service Provider's provision of the Service to the Customers.

  4. These Terms shall be concluded between the Service Provider and the Customers and shall be established for the purpose of operating the Service in a reasonable manner.

Article 2 (Compliance with the Terms)

  1. The Customers and the Service Provider shall agree to and comply with these Terms in operating the Service.

Article 3 (Measures in case of violation of the Terms)

  1. In the event that a Customer engages in an act that violates these Terms, an act that may interfere with the provision of the Service, an act that corresponds to the prohibited items specified in Article 4, or an act that the Service Provider deems inappropriate, the Service Provider shall have the right to suspend the use of the Service by the Customer.

  2. The Service Provider shall not be liable for any damages or disadvantages incurred by the Customer as a result of exercising the right specified in the preceding paragraph.

Article 4 (Prohibited Items)

1. The Customers shall not engage in the following acts in using the Service:

Violation of laws, court judgments, decisions or orders, or administrative measures with legal binding force

  • Acts contrary to public order and morals

  • Acts of providing benefits or other assistance to antisocial forces

  • Acts that infringe upon the rights or cause damage, disadvantage to the Service Provider, other Customers, or third parties

  • Acts that are judged to be dangerous during the provision of the Service, or acts that are judged to be inappropriate by the driver or employees or agents of the Service Provider

  • Acts that obstruct the operation of the Service

  • Use of the Service for illegal purposes or in violation of these Terms

  • Transfer or lending of the rights and obligations of the Customers related to the Service to third parties

  • Causing damage or soiling to the vehicle and its equipment intentionally or negligently

  • Acts that make it significantly difficult to provide the Service to other Customers due to damage or soiling of the vehicle or other reasons

  1. Other acts deemed inappropriate by the Service Provider

2. If the Customers violate the preceding paragraph, the Service Provider shall have the right to take the following measures without prior notice:

  • Suspend the use of the Service by the Customers

  • Request the Customers to pay the fees presented by the Service Provider at the time of reservation

3. The Service Provider shall not be liable for any damages or disadvantages incurred by the Customers as a result of exercising the measures specified in the preceding paragraph.

4. The Service Provider shall have the right to claim compensation for damages or disadvantages incurred by the 4. Service Provider due to the Customers' violation of the provisions in paragraph 1.

Article 5 (Disclaimer)

  1. The Service Provider shall not be liable for any damages or disadvantages incurred by the Customers due to the complete or partial suspension of the Service caused by force majeure such as natural disasters, war, terrorism, riots, or the enactment, amendment, or repeal of laws and regulations.

  2. The scope of the Service Provider's responsibility under these Terms is limited to the operation of the Service provided to the Customers.

  3. The Service Provider shall not be liable for any damages incurred by the Customers as a result of their violation of these Terms.

  4. If the Service Provider is responsible for the Customers' use of the Service, the Service Provider shall be liable only for damages directly incurred by the Customers, except in cases of gross negligence or willful misconduct on the part of the Service Provider.

  5. The Service Provider shall not be liable for any loss, damage or theft of personal belongings of the Customers during the use of the Service.

  6. In the event that the Service Provider is unable to provide the Service using the reserved vehicle due to accidents, theft, or other reasons not attributable to the Service Provider or due to other Customers' reservations, the Service Provider may offer an alternative vehicle to the Customers. The Customers have the right to refuse such an offer, but the Service Provider shall not be liable for any damages or disadvantages incurred by the Customers as a result of the refusal.

  7. The Service Provider shall not be liable for any expenses incurred by the Customers, such as the cost of reissuing airline tickets or accommodation expenses, in the event that they are unable to board a scheduled flight due to accidents, traffic jams, natural disasters, or other reasons.

  8. The Service Provider shall not be liable for any refund of the Service fee or any expenses incurred by the Customers for alternative services if the Service cannot be provided as planned due to the driver's delay in arriving at the designated location due to accidents, traffic jams, natural disasters, or other reasons.

Article 6 (Suspension or Termination of the Service)

  1. The Service Provider may suspend or terminate the Service without prior notice to the Customers.

  2. The Service Provider shall not be liable for any damages or disadvantages incurred by the Customers as a result of the suspension or termination of the Service under the preceding paragraph.

Article 7 (Revision of the Terms)

  1. The Service Provider may revise these Terms without prior notice to the Customers. If the Customers use the Service after the revision of these Terms, they shall be deemed to have agreed to the revised Terms.

Article 8 (Notice from the Service Provider to the Customers)

  1. In providing the Service, notifications regarding the completion of reservations and other transactions with the Customers shall generally be conducted by the Service Provider acting as an agent.

  2. Notifications regarding the Service shall be sent to the contact information provided by the Customers via email, telephone, messaging apps, posted on the website, or by any other appropriate means deemed by the Service Provider or our company.

  3. The Customers agree in advance that if the Service Provider or our company sends an email to the Customers, it shall be considered delivered and accessible by the Customers at the time the email becomes viewable or within 24 hours after the email was sent.

  4. The Service Provider and our company shall not be liable for any damages or disadvantages incurred by the Customers as a result of the Customers' consent or convenience, errors in input information, or any other reason.

Article 9 (Billing and Payment Methods, etc.)

  1. Please note that all usage fees for this service must be paid in advance.

  2. Depending on the additional requests of the applicant or the contractee regarding this service, there may be cases where additional payments will be requested after the service is completed (e.g. extension of usage time, visit to destinations not previously designated).

  3. If the contractee does not make a payment even after the payment due date specified by the Company regarding the usage fees, the Company may notify or contact the contractee by written notice, email, telephone, visit, etc. in a method designated by the Company (excluding cases limited to these methods).

  4. The Company may outsource the billing and receipt of payments for the usage fees of this service and other payments based on the usage contract to a third party.

  5. If the Company or the third party specified in the preceding paragraph visits the contractee for the purpose of requesting payment and receiving payment, the contractee shall pay the expenses required for the visit by the Company or the third party specified in the preceding paragraph.

  6. The payment method for the usage fees of this service is limited to bank transfer or cash.

Article 10 (Handling of Personal Information)

  1. The service provider shall handle the personal information obtained through the use of this service appropriately in accordance with the privacy policy of the intermediary, our company.

  2. When the service provider transfers personal information to partner companies for the purpose of enabling the customer to use this service, they shall handle it appropriately in accordance with the preceding paragraph.

Article 11 (Governing Law and Jurisdiction)

  1. This Agreement shall be interpreted in accordance with the laws of Mexico.

  2. In the event of any disputes or controversies arising out of or in connection with this Agreement, the parties agree to submit to the jurisdiction of the courts of Queretaro State or the Queretaro District Court as the court of first instance.

Article 12 (Cancellation Policy)

  1. If a customer wishes to cancel the service in advance, the customer shall pay the following cancellation fee to the service provider:

  • Until 5:00 PM the day before the service - 50% of the fee

  • After 5:00 PM the day before the service or on the service day - 100% of the fee.

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